Return & Exchange Policy – IQ Homes

At IQ Homes, we carefully manufacture and inspect every product before dispatch to ensure you receive the best quality. As many of our products are custom-made and made-to-order, our return and exchange policy is designed accordingly.

1. Custom & Made-to-Order Products

LED Mirrors, Custom Logos, Neon Signs, Nameplates, and other customized Home Décor items are made according to the customer's selected size, design, color, text, and specifications.

Because these products are customized specifically for each customer, we do not accept returns or exchanges for change of mind, incorrect measurements provided by the customer, or personal preference after the order has been confirmed.

Please carefully confirm your order details before production begins.

2. Damaged or Defective Products

If your product arrives damaged, defective, or with a manufacturing issue, please contact IQ Homes within 24 hours of delivery.

To process your claim, you must provide:

  • Clear photos of the product and packaging
  • A short video showing the issue
  • Your order number
  • A description of the problem

Our team will review the issue and, if it is determined to be a manufacturing or delivery-related fault, we will arrange an appropriate repair, replacement, or other suitable resolution.

3. Damage During Delivery

Our products are securely packed before dispatch. However, if an item is damaged during transportation, please do not discard the original packaging.

The damage must be reported within 24 hours of receiving the order, along with photos/videos of the package and product.

Claims reported after this period may not be accepted.

4. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or any part of your order is missing, please contact us within 24 hours of delivery.

After verification, IQ Homes will arrange the appropriate solution.

5. LED Mirrors

LED Mirrors are carefully checked before dispatch. Once the mirror has been installed or modified by the customer or a third party, IQ Homes cannot be held responsible for damage caused during installation or handling.

Issues caused by incorrect installation, electrical wiring, voltage fluctuations, accidental damage, or improper use are not covered under the return policy.

6. Logos & Neon Signs

Custom Logos and Neon Signs are produced according to the customer's approved design, measurements, colors, wording, and other specifications.

Once production has started, custom orders cannot be cancelled, returned, or exchanged due to a change of mind or design preference.

If the product has a manufacturing defect or arrives damaged, please contact us within 24 hours with the required photos and video.

7. Home Décor Products

For Home Décor products, returns or exchanges are only considered if the item arrives damaged, defective, or incorrect.

Products that have been used, installed, altered, or damaged after delivery are not eligible for return or exchange.

8. Order Cancellation

Cancellation requests must be made before production begins.

Once a customized or made-to-order product has entered production, cancellation may not be possible.

9. Customer-Provided Information

Customers are responsible for confirming all order details before production, including:

  • Size and dimensions
  • Name or text
  • Logo/design
  • Color
  • Shape
  • Spelling
  • Installation requirements

IQ Homes is not responsible for errors resulting from incorrect information or measurements provided by the customer.

10. Return Shipping

If a return or replacement is approved because of a verified manufacturing defect or an incorrect item supplied by IQ Homes, we will coordinate the appropriate return/replacement process.

Returns sent without prior approval from IQ Homes may not be accepted.

11. Non-Returnable Items

The following are generally non-returnable:

  • Customized products
  • Made-to-order products
  • Personalized Logos
  • Custom Neon Signs
  • Customized LED Mirrors
  • Personalized Nameplates
  • Products damaged due to misuse, installation, or customer handling
  • Products altered after delivery

12. How to Report an Issue

For any return, exchange, damage, or defect claim, contact IQ Homes Customer Support with your order number, photos, and video of the issue.

We will review every genuine claim fairly and work to provide the best possible solution.

IQ Homes reserves the right to inspect and verify any reported issue before approving a return, exchange, repair, or replacement.

Contact IQ Homes

For return and exchange assistance, please contact IQ Homes through our official customer support channels.

Thank you for choosing IQ Homes.
We appreciate your trust and are committed to providing quality products and reliable service.